Privacy and Security Policy

CoverNest Insurance Web Aggregator Private Limited (hereinafter referred to as " CoverNest / we/ our") acknowledges the expectations of its customers (hereinafter referred to as "customer/ you/ your/ his/her") with regard to privacy, confidentiality and security of their Personal Information that resides with the CoverNest. Keeping Personal Information of customers secure and preventing any misuse thereof is a top priority of CoverNest.

CoverNest is strongly committed to protect the privacy of its customers and has taken all necessary and reasonable measures in line with the best industry practice to protect the confidentiality of the customer information and its transmission through website and it shall not be held liable for disclosure of the confidential information when in accordance with this privacy Commitment or in terms of the ‘Terms of Use’ of Website or agreement, if any, with the customers.

This Privacy & Security Policy (hereinafter referred to as "Policy") explains how we protect Personal Information provided to our websites such as (hereinafter referred to as "Website") and how we use that information in connection with our service (relating to Insurance Web Aggregator Business) offered through the Website (hereinafter called as "Service").

Personal Information:

Personal Information means any information that relates to a natural person, which either directly or indirectly, in combination with other information available or likely to be available with the CoverNest, is capable of identifying such person.


This Policy is applicable to the Personal Information (which may be a Sensitive Information "SI") of yours including but not limited to details pertaining to your name, state of residence, city of residence, email address, date of birth, gender, contact number/mobile number, credit card, user ids and passwords which CoverNest may become privy to, as and when you avail the insurance products and services vide the online application forms and questionnaires through usage of Website. By visiting and/or using our Website, you agree to this Policy. This policy also covers CoverNest\'s treatment of any Personal Information that CoverNest\'s business partners share with CoverNest. Further, this policy applies to all current and former visitors to the Website and to our online customers. This policy does not apply to the practices of companies that CoverNest does not own or control or to people that CoverNest does not employ or manage. It is strongly recommended for you to return to this page periodically to review the most current version of the Policy. CoverNest reserves the right at any time, at its sole discretion, to change or otherwise modify the Policy without prior notice, and your continued access or use of this website signifies your acceptance of the updated or modified Policy.

Express Consent:

  1. You while providing the details over the Website, including but not limited to Personal Information as mentioned hereinabove, expressly consent to CoverNest to contact you, to make follow up calls in relation to the services provided through the Website, for imparting product knowledge, offering promotional offers running on Website & various other offers offered by its partners on the Website.
  2. The usage of the Website may also require you to provide consent for keying in your Sensitive Information (including but not limited to user ids and passwords), as may be necessary to process your application through the Website. Sensitive information keyed in shall be required for enabling hassle free, faster and paperless (to the extent possible) processing of applications for financial products so opted / availed by you.
  3. In furtherance to your usage of the Website, you expressly waive the Do Not Call (DNC) / Do Not Disturb (DND) registrations on your phone/mobile numbers for contacting you for this purpose. Hence, there is no DNC / DND check required for the number you have left on our Website. Such modes of contacting you may include sending SMSs, email alerts and / or telephonic calls.
  4. CoverNest reserves the right (and you expressly authorize CoverNest) to share or disclose your Personal Information when CoverNest determines, in its sole discretion, that the disclosure of such information is necessary or appropriate under the law for the time being in force.

Purpose and Usage:

  1. CoverNest will not sell or rent your Personal Information to anyone, for any reason, at any time. However, we will be sharing your information with the insurance companies, where we feel that they will be able to assist you better or for the purpose of underwriting and issuance of your policy. CoverNest uses the information collected and appropriately notifies you to manage its business and offer an enhanced, personalized online experience to you on its Website. Further, it enables the CoverNest to:
    • Analyse usage of the Website and to improve the Service;
    • Send you any administrative notices, offer alerts and communications relevant to your use of the Service;
    • Enable you to apply for certain insurance products and services for which you have chosen to apply;
    • Carry market research, project planning, troubleshooting issues, detecting and protecting against error, fraud or other criminal activity;
    • Bind third-party contractors that provide services to CoverNest and are bound by these same privacy restrictions;
    • Comply with all applicable laws and regulations;
    • Enforce CoverNest Terms of Use.
  2. For availing the Service such as applying for insurance products will require you to provide (on need to know basis) CoverNest with details such as a your name, email address, residential address, mobile number, PAN number, employment & income details/proofs, password and to participate on our forum boards, a username (collectively the "Registration Information").
  3. Whenever during the transaction it is required from you to share your bank statement or pay slip electronically, you may be required to provide your third-party account credentials ("Account Credentials") to allow CoverNest to retrieve your account data at those other financial institutions ("Account Information") for your use. Your Account Credentials are only used once to retrieve your bank statements/ pay slips and are not stored in our system. However, CoverNest shall not be liable to you against any liability or claims which may arise out of such transactions being carried on your own accord.
  4. We may also use third party service providers to provide the Service to you, such as sending e-mail messages on our behalf or hosting and operating a particular feature or functionality of the Service. Our contracts with these third parties outline the appropriate use and handling of your information and prohibit them from using any of your Personal Information for purposes unrelated to the product or service we're providing. We require such third parties to maintain the confidentiality of the information provide to them.

Disclosure / Sharing:

    CoverNest does not disclose sensitive personal data or information of a customer except as directed by law or as per mandate received from the customer / applicant. No specific information about customer accounts or other personally identifiable data is shared with non-affiliated third parties unless any of the following conditions is met:
  1. To help complete a transaction initiated by you.
  2. To perform support services through a third party service provider, provided it conforms to the Privacy Policy of CoverNest and your prior consent to do so is obtained.
  3. You have specifically authorized it.
  4. The disclosure is necessary for compliance of a legal obligation or as required by law, such as to comply with a subpoena, or similar legal process.
  5. The information is shared with Government agencies mandated under law.
  6. The information is shared with any third party by an order under the law.
  7. When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Intimation by customers regarding change in registration information:

If your Registration Information provided to us when you had applied for a product on our Website changes, you may update it whenever you apply for a new product via our Website. To review and update your Personal Information and to ensure that the same is accurate while your application is in process, you may contact us at You will not be able to update the information you have provided in an application after a decision has already been made on it; however you may create and submit a new application with your updated information. Note: We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Log Files/Non-Personal Information:

This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may use the collected log information about you to improve services offered to you, to improve marketing, analytics, or Website functionality.

Cookie Policy:

If enabled, we may place cookies on your machine that store small amounts of data on your computer about your visit to any of the pages of our Website. Cookies are small electronic files that collect information when someone visits a website. They can identify the pages that are being viewed and this can assist us in tracking which of our features appeal the most to you and what content you may have viewed on past visits. Some cookies only exist whilst viewers are online, but 'persistent' cookies are not session-based and remain on the viewer's computer. When you visit this Website again, 'persistent' cookies can enable us to customize our content according to your preferences.

We use cookies for on our Website in order to personalize our service to you. By using our Website user/s agree that cookies can be placed on his/her device. User/s is free to disable/delete the cookies by changing his/her web browser settings. User/s can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Website, but your ability to use some features or areas of our Website may be limited. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. To find out more about accepting or refusing cookies from Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Website.

CoverNest is not responsible for cookies placed in the device of user/s by any other website and information collected thereto.

Third parties will not be given your Personal Information unless you direct CoverNest to do so:

There are a number of insurance products and services being offered by third parties on our Website, (collectively "Offers"). If you choose to apply for those offered products or services, disclose information to the providers, or grant them permission to collect information about you, then their use of your information is governed by their privacy policies. You should evaluate the practices of these external services providers before deciding to use their services. CoverNest is not responsible for their privacy practices.

Testimonials, Blogs and other forums on CoverNest Website:

With your consent CoverNest may post your testimonial along with your name. If you want your testimonial removed please contact CoverNest at

If you use a blog or other public forum on Website, any information you submit there can be read, collected or used by other users and could be used to send you unsolicited messages. CoverNest is not responsible for the Personal Information you choose to submit in these forums.

Additional Policy Information

  1. Widgets: Our website includes Widgets, which are interactive mini-programs that run on our Website to provide specific services from another company (e.g. displaying the news, opinions, music, etc.). Personal Information, such as your email address, may be collected through the Widget. Cookies may also be set by the Widget to enable it to function properly. Information collected by this Widget is governed by the privacy policy of the company that created it and not by CoverNest.
  2. Single Sign-On: You can log in to our Website using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain Personal Information with us such as your sign-in information, name and email address to link between the sites. Social networking media services like Facebook & Twitter give you the option to post information about your activities on this Website to your profile page to share with others within your network.
  3. Like Button: If you use the "Like" button to share something that item will appear on your Facebook profile page and also on your friends’ newsfeed depending on your Facebook privacy settings. You may also receive updates in your Facebook newsfeed from this Website or item in the future. Facebook also collects information such as which pages you have visited on this and other sites that have implemented the "Like" button.
  4. Links to 3rd Party Sites: Our Website includes links to other websites whose privacy practices may differ from those of CoverNest. If you submit your Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

We keep your data secure:

We follow generally accepted standards to protect the Personal Information submitted to us, both during transmission and once we receive it. Since no method of transmission over the Internet, or method of electronic storage, is 100% secure, therefore, we cannot guarantee its absolute security. If you have any questions about security on our Website, you can contact us at

We use a combination of firewalls, encryption techniques and authentication procedures, among others, to maintain the security of your online session and to protect CoverNest online accounts and systems from unauthorized access.

When you register for the Service, CoverNest requires a password from you for your privacy and security. CoverNest transmits information such as your Registration Information for Website or Account Credentials securely.

CoverNest has been verified for its use of SSL encryption technologies.

However, it is important to understand that these precautions apply only to our Website and systems.

All Private Information is encrypted and communicated securely:

All communications between your computer and our Website that contain any Personal Information are encrypted. This enables client and server applications to communicate in a way that is designed to prevent eavesdropping, tampering and message forgery.

You are responsible for maintaining the confidentiality of your login id and password:

You are responsible for maintaining the security of your Login ID and Password, and may not provide these credentials to any third party. If you believe that they have been stolen or been made known to others, you must contact us immediately at We are not responsible if someone else accesses your account through Registration Information they have obtained from you or through a violation by you of this Privacy and Security Policy or CoverNest Terms of Use.

If you have any security related concern, please contact us at We will work closely with you to ensure a rapid and personal response to your concerns.

Contact us with any questions or concerns or grievances:

If you have questions, comments, concerns, grievances or feedback regarding this Privacy and Security Policy or any other privacy or security concern, send an e-mail to or contact us at CoverNest Insurance Web Aggregator Private Limited, No – 6/20, Bharathiar Street, Vanuvampet, Chennai - 600091, TamilNadu, India.


Visitors to this Website and every third party is hereby informed that CoverNest, are only the intermediaries of the insurers, whose products are dealt with in this Website. Though endeavor is made to make correct policy/product comparisons, quotes, features, etc., based on the information provided by the insurers, it is made abundantly clear that CoverNest, its directors, shareholders, officers and employees and are in no way responsible to or liable for any one for his/her investment decision, and every prospect/ investor/policyholder shall be solely responsible for the consequences of his/her decision.


The effective date of this Policy, as stated below, indicates the last time this Policy was revised or materially changed. Effective Date – 08 March 2017.